We have a deep appreciation for our customers and aim to provide an outstanding level of customer service, which includes offering the best possible delivery options and prices.
- ◄GENERAL
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If you are have any questions about a brand or product, a recent order, delivery options or our returns policy, please contact our friendly and helpful Customer Success team via WhatsApp or via email at support@wildbounds.com. We’ll pull out all the stops to ensure your experience with WildBounds is an exceptional one.
While we aim to process, ship and deliver your order as fast as possible, the stated delivery period (both on product pages and at checkout) is an estimate. We work only with trusted carriers, however on occasion delivery can take longer.
Some products are sent directly from our brand partners. Therefore, if you are ordering multiple items there is a chance your order could arrive in more than one parcel.
- ◄FAQ
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When will my order be shipped?
Orders placed before 3pm, Monday - Friday, will be shipped the same day. Orders placed after 3pm will be sent the following working day.
The three exceptions to this are products from &SONS, CRUX and Lightwave. For &SONS the cutoff time is 12pm. For CRUX and Lightwave, the cutoff time is 10am. Orders for these brands placed before the cutoff time will ship the same day. Orders placed after the cutoff time will ship the following working day.
Do you offer free shipping?
For UK orders, we offer free delivery over £50.
For Germany, France and The Netherlands, we offer free delivery on orders over £75, except where the order includes bulky items.
Within the rest of the EU, we offer free shipping on orders over £250, except where the order includes bulky items.
For full details on shipping charges and delivery estimates, see the two sections below: UK Orders and EU Orders.
How do I track my order?
Once your order has been shipped, you’ll receive a shipment notification email with the tracking information for your item(s). Our order management system updates once daily Monday-Friday at about 17:00 GMT - email notifications are sent at this time.
You can quickly access tracking information for past orders in the Order History section of your account.
Do you offer expedited shipping?
For UK orders up to 3 kg in weight, customers can upgrade to expedited delivery via Royal Mail Tracked 24, a fully tracked next-day service, for a delivery charge of £3.95.
For EU orders, we offer expedited service via DHL Air Express, for an additional cost. Please contact us before or within 30 minutes of placing your order, and we will do our best to accommodate you.
What carriers do you use?
Within the UK, we ship most orders with Royal Mail Tracked services. For heavier orders (over 3 kg in weight) we use DPD.
For EU orders, all orders are shipped DPD.
Due to the increased complexity of cross-border order fulfilment following the UK's exit from the EU, Royal Mail International is no longer an option for our EU customers.
Within the UK, gas canisters (for camping stoves) are shipped via DHL. Please note we are unable to ship gas canisters outside the UK.
Some of our brand partners who ship directly to you may also use UPS, DHL or FedEx.
Tracking shows as delivered, but I don’t have my parcel, what do I do?
Trying to find your parcel? Apologies - this can happen sometimes! Occasionally a courier will tag a parcel as delivered before it's been physically dropped off. Please check for a ‘While you were out' card. Also, please check with your neighbours as they may have received it for you. If your parcel still hasn’t turned up within 2 days after the delivery date shown in your tracking information, please contact us.
- ◄UK
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We have several delivery options for our customers in the UK designed to give you flexible and low-cost delivery options without compromising on service.
UK orders up to 3kg in weight
Royal Mail Tracked 48 is a fully tracked service which aims to deliver within 2-3 working days
- Free delivery on orders over £50
- £3.50 delivery charge on orders under £50
Please note that ProtectMyOrder is not included in the order value for shipping calculation.
Royal Mail Tracked 24 is a fully tracked service which aims to deliver the next working day
- £4.95 delivery charge on UK orders up to 3kg in weight
UK onshore orders over 3kg in weight
Parcelforce and DPD Next Day are fully tracked services
- Free delivery on orders over £50
- £6.95 delivery charge on orders under £50
For mainland UK, gas canisters (for camping stoves) are shipped via DHL. Orders under £50 will incur a £5.95 shipping charge. Please note we are unable to ship gas canisters outside mainland UK.
UK offshore orders over 3kg in weight
DPD Two Day is a fully tracked service which aims to deliver within two working days to UK offshore locations including Jersey, Guernsey, Northern Ireland, Scottish Islands, Scottish Highlands (certain postcodes), and the Isle of Man.
- Free delivery on UK offshore orders over £250, except where the order includes bulky items.
- £19.95 delivery charge on UK offshore orders under £250
Royal Mail Age Verified Delivery
Some products sold in the UK require age verification upon delivery. We partner with Royal Mail to offer a Tracked 24 and Tracked 48 service for these items with a small additional delivery surcharge. Deliveries containing age verified items can only be handed over to a person over 18 and will require proof of age upon delivery or collection from a local Post Office. Orders containing multiple items may be dispatched using separate courier services. You can find more information here.
- ◄European Union
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Customs fees/Import duties - WildBounds covers all customs fees and import duties, and our EU customers should not be asked to pay any fees by the courier. In the unlikely event that you are asked to pay fees, you should pay them and then email us a screenshot or photo of the receipt or invoice. We will then issue a refund on your order for the full amount of the customs/import fees. Please note that we must receive the screenshot or photo and any invoice from you within 30 days of the delivery date.
For customers in Germany, France and The Netherlands, we offer free tracked shipping for orders over £50 which are less than 5kg in weight (via DPD Direct). Orders over 5kg in weight need to be shipped via DPD Classic Express Pak, the prices for which are detailed below.
For all EU countries, additional shipping fees may apply for bulky items.
For customers in all other EU countries, we offer free tracked shipping for orders over £250, via DPD Classic, except where the order includes bulky items.
DPD Classic is fully tracked service, where DPD delivers the parcel. DPD Direct is a tracked service where the local courier delivers the parcel. For both services, the estimated delivery time will be shown on the check-out page.
If you notice any delays to your order while it's in transit, please let us know within 14 days of shipping so we can look into this with DPD.
For orders under £250, the shipping fee depends on the destination country and order weight..
| Country |
DPD Direct
(Up to 5kg) |
DPD Classic Express Pak
(Up to 3kg) |
DPD Classic Parcel
(Over 3kg) |
| Austria |
£6.45 |
£11.45 |
£12.95 |
| Belgium |
£6.95 |
£9.95 |
£10.45 |
| Bulgaria |
- |
£18.45 |
£21.45 |
| Croatia |
- |
£16.45 |
£19.95 |
| Cyprus |
- |
- |
£15.95 |
| Czech Republic |
- |
£11.95 |
£12.95 |
| Denmark |
£6.95 |
£10.95 |
£12.45 |
| Estonia |
- |
£14.95 |
£17.95 |
| Finland |
£12.95 |
£16.95 |
£19.95 |
| France |
£6.95
(Free over £75) |
£11.45 |
£12.95 |
| Germany |
£5.95
(Free over £75) |
£9.45 |
£10.95 |
| Greece |
£8.95 |
£18.95 |
£23.45 |
| Hungary |
- |
£11.95 |
£14.45 |
| Ireland |
£12.95 (DPD Two Day) |
- |
- |
| Italy |
£10.95 |
£15.95 |
£16.95 |
| Latvia |
- |
£14.45 |
£17.95 |
| Lithuania |
- |
£12.95 |
£15.95 |
| Luxembourg |
£7.95 |
£12.45 |
£12.95 |
| Malta |
- |
- |
£23.95 |
| Netherlands |
£5.95
(Free over £75) |
£9.45 |
£10.45 |
| Norway |
- |
£18.95 |
£22.45 |
| Poland |
£7.95 |
£11.95 |
£14.45 |
| Portugal |
£7.95 |
£13.45 |
£16.95 |
| Romania |
- |
£18.95 |
£21.95 |
| Slovakia |
- |
£13.45 |
£15.45 |
| Slovenia |
- |
£12.95 |
£15.45 |
| Spain |
£7.95 |
£11.45 |
£13.95 |
| Sweden |
£9.95 |
£12.95 |
£14.45 |
| Switzerland |
- |
£13.45 |
£14.45 |
- ◄REST OF WORLD
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We offer worldwide shipping via DHL Air Express, at competitive rates. Shipping cost depends on the destination country and order weight. The shipping options and associated fee will be shown on the checkout page, prior to order completion. If you have a question about these fees, or would like us to provide a shipping fee quote, please contact us.
Customers outside the EU are responsible for paying any and all customs fees and import duties which may applied by the destination country.
