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Our Customer Success team is available via WhatsApp or via email at support@wildbounds.com. We’ll pull out all the stops to ensure your experience with WildBounds is an exceptional one.
At the time of placing your order which includes pre-ordered products, full payment will be taken. You will receive an email confirmation which acts as your proof of purchase.
If your order contains a mix of pre-ordered and in stock items, the shipment will be split, with items arriving at different times and in different parcels.
The estimated dispatch is currently mid-September. This is a genuine estimate based on information from our supplier, but these dates can occasionally shift. We will notify you as soon as we know of any change.
If your estimated dispatch date changes significantly, we will notify you and you will have the right to cancel your order for a full refund. If for any reason we're unable to fulfil your pre-order, you will receive a full refund on pre-ordered items.
Our standard 30 day return policy applies to pre-ordered items. The 30 days begins on the day of delivery. You can view our full returns policy here.
If you wish to cancel your order, please get in touch with our customer service team by emailing support@wildbounds.com or contacting us via WhatsApp.
Our standard Terms of Service apply, please see these in full here.
